Delivery Information
We offer two UK delivery options to suit your business needs:
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Standard Delivery (2-5 Working Days):
Orders are dispatched and delivered within 2-5 working days. -
Express Delivery (Next Business Day):
Available for an additional fee. Orders placed before 10AM will be dispatched the same day, for next business day delivery.
All deliveries are made via UK mainland couriers. Tracking information will be provided where applicable. It is the buyer’s responsibility to ensure the delivery address is correct at the time of ordering.
If a parcel arrives visibly damaged, you have the right to refuse delivery. Once refused, the item will be returned to us, inspected, and a refund may be issued. If delivery is accepted, it is deemed that the goods were received in satisfactory condition.
Returns Policy
As this is a B2B (business-to-business) transaction, all sales are final. We do not accept returns or offer refunds for any discrepancies in description, quantity (within a 10% threshold), or condition, once the delivery has been accepted.
By purchasing from us, you acknowledge that:
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The stock in the 'Customer Returns' category consists of returned goods and are sold as-is, with no warranties or guarantees.
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The stock in the 'Undelivered Mail' category consists of missing, lost and unclaimed mail, and is sold as-is, with no warranties or guarantees.
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Once delivery is accepted, no credits, exchanges, or refunds will be issued.
- It is the buyer’s responsibility to review and understand the nature of the stock before making a purchase.
If a package is damaged in transit, you must refuse delivery at the time. Upon receiving the returned item, we will inspect it and issue a refund if the damage is verified. Refusals for any reason other than visible transit damage will not be refunded, and redelivery charges will apply.
Important Notice
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All stock is sold on a trade basis, and therefore, your purchase is not covered by consumer protection laws that apply to retail transactions.
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Items may be incomplete, damaged, or require refurbishment.
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No liability is accepted for defects discovered after resale or further use by the purchaser.
By completing a purchase, you confirm your acceptance of these terms. If you have any questions or require clarification, please contact us before ordering.
Contact Us For any delivery or return inquiries, please reach out to our customer service team or call us at 0844 330 1785.